The Power to Translate is Now Inside Zendesk! Make your Zendesk Knowledge Base Multilingual. Lingotek’s cloud-based translation and localization platform gives you the power to build a consistent, up-to-date, multilingual knowledge base.
Lingotek’s Zendesk Connector
Zendesk is a knowledge base platform combined with a fully integrated online ticketing system. With our connector, professionally translate your Zendesk knowledge base – including its articles, sections, and category labels.
- Translate your knowledge base
- Professionally translate knowledge base articles, sections, and category labels.
- Monitor translations in one central portal
- Request translations in bulk or for an individual page.
- Track your progress at a glance with color coded icons.
- Check status for content in specific collections.
- Zero in on new content
- Any time you update the page, only the new content is sent up to translation. Just pay to translate the updates.
- Publish immediately
- Save on translation overhead by setting up your content to publish automatically as soon as a translation is complete.
- Streamline project management
- Automate project creation and assignment with Lingotek workflows.
- Automatically trigger emails to reviewers when the translation is complete.
- Preview completed translations – in context – before publication.
The Zendesk + Lingotek connector brings all of the benefits of your Zendesk knowledge base to an international audience.
- Empower customers
- Help customers find their own answers – in their own language.
- Lower overhead costs, and minimize human error
- The connector automatically builds a new page once its translation is complete – page structure included.
- Rebuild knowledge base articles quickly and painlessly.
- No need to copy and paste content manually.
- Search is still simple
- Users can search for content in their own language.
- Focus resources on highest value content
- Have a limited translation budget? Translate just the most important articles into the most important languages.
- Balance cost & quality
- Lingotek lets you customize your translation workflow. Add professional translation with several rounds of review, or perform a machine translation with a single professional review. You can choose the right workflow for your budget and needs.
- Add additional review steps to the translation workflow for extremely important content.