This information outlines how to engage with customer support resources, including the Client Success Team when needed, and what you can expect.
Our philosophy for Customer Support is simple:
- Do everything we can to avoid you needing it in the first place.
- Give you every resource we can to let you help yourself.
- Make it easy to get help from our team of experts when you need it.
Throughout this policy, you may encounter some ‘legalese’. We aren’t huge fans of it either, but unfortunately, it is required to manage our risk and liability. Having said that, our goal is to help you be successful using our products and services and we are always willing to try to go ‘above and beyond to make that happen. So, although this document describes the ‘minimum promises’ we can make, we strive to exceed them (just don’t tell our lawyers we said that).
Lingotek reserves the right to modify or amend any of our support policies contained herein without prior notice. This information represents the support policies currently in force.
Last Updated – July 1, 2021