The Zendesk + Lingotek connector brings all of the benefits of your Zendesk knowledge base to an international audience.

• Empower customers
  • Help customers find their own answers – in their own language. 
• Lower overhead costs, and minimize human error
  • The connector automatically builds a new page once its translation is complete – page structure included.
  • Rebuild knowledge base articles quickly and painlessly.
  • No need to copy and paste content manually. 
• Search is still simple
  • Users can search for content in their own language. 
• Focus resources on highest value content
  • Have a limited translation budget? Translate just the most important articles into the most important languages. 
• Balance cost & quality
  • Lingotek lets you customize your translation workflow. Add professional translation with several rounds of review, or perform a machine translation with a single professional review. You can choose the right workflow for your budget and needs.
  • Add additional review steps to the translation workflow for extremely important content.

• Bring content to global users by automatically publishing completed translations to your knowledge base.
• Leverage/reuse translations from other connected systems.
• Save training and licensing fees. Translators can rebuild knowledge base pages simply by completing a translation. Lingotek rebuilds each translated page behind the scenes as soon as it is finished.
• Reduce administrative costs. Salesforce administrators can manage translation for many languages in one Salesforce application. 
• Expand user base. Display content in users’ native language with a simple language switcher (available on each multilingual page).
• Translate more content. Professionally translate field sets and field set labels to keep forms standardized and fully translated.
• Get granular coverage. Quickly and easily identify and translate the field set labels of your choice.
• Save overhead costs. Automate most of the PM process with a Lingotek workflow: choose default assignees, languages, and more.
• Get convenient followup. Automatic email alerts notify the next assignee when a new task is ready.
• Translate into new languages. Easily translate your site into new languages by adding the desired language to your site.

• Make key knowledgebase articles available to more markets
  • Save overhead and support costs with customer-facing, self-service documentation
  • Build client confidence with quick, accurate solutions – in their native language
• Translate key discussions in your community to make them available to global markets
• Allow community volunteers to assist in the translation process
  • Choose whether to translate posts professionally, by machine, or via crowdsourcing
  • Set up voting and other checks for community efforts to approve the best translation
  • Optionally set up automatic workflows and enable machine translation

• Connect all your global content in one place.
• Fast translation in a secure, cloud-based environment.
• Real-time translation status and reports.
• Publish completed translations manually or automatically.
• Receive alerts on any changes in the source document, so only new content is translated.
• Version control support between iterations.

• Access translator workbench directly from Confluence.
• Real-time translation and collaboration.
• Translation options to match your project & budget.

• Choose several documents and several languages at once with just a few clicks.
• Publish all completed translations in a few clicks.
• Track completed translations by page or in bulk.

• Bundle translation preferences–content type, translation quality, and review.
• Set up reusable profiles to automate translation requests.
• Create preferred default settings that will save time on project set-up, translation, and publishing.
• Automate translation preferences for the languages and spaces of your choice.
• Match your content translation needs with the right type of translation and review.

• Continuously push dynamic multilingual content to all of your global markets in a single, uninterrupted workflow.
• Easy, customizable workflows automate the creation of new translation projects.
• Pre-select languages, pre-assign translators, and add commonly-used settings to create your unique workflow.

• Launch the In-Context Workbench from any web page with the Google Chrome extension.
• The industry’s only real-time, in-context review.
• Quick and easy navigation to unapproved or edited segments.
• Apply and adjust formatting, insert new inline tags in the target text to adjust the layout.

• Cloud-based management of translation memories (TM), style guides, glossaries.
• Leverage every word for faster, more cost-efficient translation.
• Lower costs by paying only for new or modified text.
• Cloud-based TM improves accuracy, accessibility, and efficiency.
• Maintain glossaries of your industry-specific terms.
• Ensure consistent voice, messaging, and branding.
• Protect your SEO keywords.
• Import linguistic assets in several file formats.

• Real-time, continuous, cloud updates help you stay on top of deadlines.
• Put your translation projects on autopilot with customizable workflows.
• Automatic triggers and email notices help keep projects moving.
• Optimize translation costs by maximizing the reusability of linguistic assets.
• Actionable analytics to empower strategic decision making.