MindTouch

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Mindtouch

 

 Networked Translation Inside MindTouch.

Make your MindTouch Customer Journey Multilingual

Lingotek's cloud-based translation and localization platform gives you the power to build a consistent, up-to-date, multilingual customer journey.

 

What is MindTouch?

MindTouch is a new kind of cloud-based software that helps you sell smarter, serve better, and know more about your buyers and customers. It uses the assets you've already created - user manuals, product docs, training guides, support content - and optimizes them into a customer engagement engine that's hyper focused on revenue growth.  

With innovative technology, robust search tools, suggested articles, and topic based decision trees, MindTouch empowers customers to understand products and services quickly and easily, while also allowing companies to understand their customers. All this convenience and intelligence builds brand loyalty, customer advocacy and product mastery, helping you invest in your best marketing asset – your customers.

What can our connector do?

The Lingotek Inside - MindTouch Connector lets you professionally translate everything in your company’s site. The MindTouch User Interface (UI) can now be localized in 32+ languages at no additional cost to the customer.

Key Features 

  • Multilingual translation of your entire customer journey
    • Professional translation of FAQs, articles, documents, user manuals, support, and training materials
    • Choose your preferred translation method: professional translation with expert review or machine translation with single professional review. Add additional review for extremely technical or important content.
    • Request translations in bulk or individual pages.
       
  • Automated workflows
    • Automate project creation and assignments with customizable Lingotek workflows.
    • Receive trigger emails when each translation is complete.
       
  • Project status dashboard
    • Dashboard displays the real-time status of content translations from one central portal.
    • View translation status for every page, every language, and every type of content.
    • Visually track progress with at-a-glance color-coded labeling to identify recent updates.
       
  • Hassle-free publishing
    • Save time because the connector automatically builds a new page when its translation is complete.
    • No reformatting or copying and pasting is required. The connector maintains the original formatting of page titles, conditional content, guide tabs, context IDs, query recommendations, and learning paths.
       
  • Cost-efficient translation
    • Pay only for the updates, not a whole new translation, any time your content changes.
       
  • Monitor customer engagement
    • Track customer views and searches with MindTouch custom reports to find out what is important to customers in each market.
    • Use search data to prioritize what to translate next.

 

Benefits

The Lingotek Inside MindTouch connector brings all of the benefits of your MindTouch site to an international audience.

  • Drive revenue
    • Expanding into global markets increases your sales territory.
    • Shorten time to global markets by automating translation.
       
  • Attract global buyers
    • Increase your global customer base.
    • Search tags let users find you in any language.
       
  • Build customer loyalty
    • Drive customer engagement with multilingual content.
    • Ensure post-purchase success across markets with high value content.
       
  • Streamline project management
    • More efficient workflows and processes lower overhead costs and free up more time for revenue-generating activities.
    • Convenient visibility and tracking helps you always be up-to-date on the status of your projects.
    • Knowing where you are at all times leads to better planning and execution.
       
  • Understand your customers
    • Data on customer behavior informs decisions to improve sales and drive revenue.
    • Translate the highest value content into languages that are best for your business.

 

Contact Me About MindTouch Become a Partner Download the Data Sheet

 

See How It Works

The Massive Benefits of Cloud-Based Translation Management System

Language is social. It connects people and ideas. But what happens when it stops connecting, slows down, and goes offline? What happens when your global audience is left in the dark because your translations are stuck in someone’s inbox? 

With the Translation Network, Lingotek makes your content accessible to your customers globally. By connecting your company with our technology and translators, we connect your ideas with the world. Lingotek makes going global possible.

Cloud Based Translation is Faster, Easier & More Efficient 
Lingotek revolutionized the translation industry with its cloud-based networked translation technology. With Lingotek, you get an enterprise-grade, end-to-end solution that you control. Bring your translation workflow into the 21st century and get out from under the old-school, on-premise, traditional IT, and proxy architectures that slow you down and increase your costs with budget-busting implementation processes and ongoing maintenance.

Agile Software That Offers Scalability and Responsive IT
Our next-generation technology continuously delivers multilingual content and scalability to meet your increasing needs for more content, storage, and translation management. Lingotek’s cloud-based technology can extract large amounts of data and scale to any project size on the fly. With our agile software, Lingotek can be more responsive and can match your evolving requirements with fast IT. 

Seamless Integration With Your Applications
Seamless integration with your enterprise applications and our translation management system lets you upload source content for translation, have it automatically translated, and download the translated content back into your original application.

Automated Workflows Put Your Translations on Autopilot
Put your translations on autopilot with customizable workflows that let you trigger actions throughout the project lifecycle. From notifying a reviewer when a translation is ready for review, to reporting project status to an external system, the Lingotek rules engine brings AI-like capabilities to your workflow.    

Continuous, Real-Time Collaboration for Round-the-Clock Translation
With a vast network of translators working in our powerful cloud-based translation management system, you get continuous, round the clock translation and real-time collaboration.

Centralized File Management Gives You Control Over Your Content
Out-of-the-box integrations with popular CMS, CRM, marketing automation, knowledge bases, and social business software means your information resides in your system, giving you visibility, access, security, and control of your files and information.

Scalable File Storage to Match Your Growth
Our cloud-based Translation Network offers scalability that auto-scales to increased volume levels, without no additional charge for more file storage. It  can scale as your usage grows. 
 
Secure Your Information With Controlled Access to Files
Content stored in the Lingotek cloud is fully secured and kept private to your organization. Role-based authorization ensures that users only see information if they have been granted access by your project administrator.

 

About Lingotek

Lingotek's Translation Network is the only cloud-based solution to connect all your global content in one place, giving you the power to manage your brand worldwide. Our industry-leading technology pairs with the best enterprise applications to continuously push dynamic multilingual content in real time to all of your global markets. Lingotek is based in Lehi, Utah -- known as Silicon Slopes, and is funded by Signal Peak Ventures and In-Q-Tel.

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